|
Our FlexNet™ Technical Support concept is flexible
and designed to enable you to use our time as you wish. Our approach allows you
to “bank” hours not used in any given month, or to “borrow” hours from future
months within the term of your agreement. You have control over how our time is
spent.
With FlexNet™ you receive:
- Priority response to technology issues
- Incrementally reduced hourly rates
- Monthly newsletter
- Link on our website
- Available online maintenance request form
- After hours emergency contact numbers
 |
As part of the FlexNet™ agreement we can:
- Monitor disk space
- Monitor available physical memory
- Review event logs on servers and workstations
- Review firewall logs
- Review critical services
- Review back-up logs
- Review security logs
- General maintenance (fans, UPS, switches, LED’s, etc.)
|
We also offer Block Time
—An Affordable
and Effective
Way to purchase a Block of Time to Manage your IT
Costs. Our Block Time Technical
Support concept is flexible and
designed to enable you to use our time as you wish. Our approach allows you to
purchase a block of time at a reduced hourly rate. You control how to use this
time.
* You receive the same services and benefits with
Block Time, as with FlexNet (listed above)
This allows us to be your proactive technology partner—to stay
abreast of your technology.
As ongoing support to you and your business we can take responsibility for
other services as part of our ongoing commitment to you as your proactive
business partner. We do this to allow you time to focus on your business while
ensuring that your technology is meeting those business needs.
These services range from: installing critical updates to evaluating sound
security policies, physical cleaning of equipment to strategic planning, test
restores of data to monitoring of tape rotation and backup. We can perform these
in their entirety for you or you can pick and choose from our list to keep your
technology environment running optimally.
Our commitment is to provide loyal, top quality, professional service to
your organization!!
|
