FlexNet

Our FlexNet^TM Technical Support concept is flexible and designed to enable you to use our time as you wish. Our approach allows you to “bank” hours not used in any given month, or to “borrow” hours from future months within the term of your agreement. You have control over how our time is spent.

With FlexNet™ you receive:

Priority response to technology issues
Incrementally reduced hourly rates
Monthly newsletter
Link on our website (if desired)
Available online maintenance request form
After hours emergency contact numbers

As part of the FlexNet™ agreement we offer Scheduled Technology Management:

Monitor disk space
Monitor available physical memory
Review event logs on servers and workstations
Review firewall logs
Review critical services
Review back-up logs
Review security logs
General maintenance (fans, UPS, switches, LED’s, etc.)
Quarterly eports. This allows us to be your proactive technology partner—to stay abreast of your technology.

We also offer Block Time —An affordable and effective way to purchase a block of time to manage your IT costs. Our Block Time Technical Support concept is flexible and designed to enable you to use our time as you wish. Our approach allows you to purchase a block of time at a reduced hourly rate. You control how to use this time.
* You receive the same services and benefits with Block Time, as with FlexNet (listed above)

As ongoing support to you and your business we can take responsibility for other services as part of our ongoing commitment to you as your proactive business partner. We do this to allow you time to focus on your business while ensuring that your technology is meeting those business needs.

These services range from: installing critical updates to evaluating sound security policies, physical cleaning of equipment to strategic planning, test restores of data to monitoring of tape rotation and backup. We can perform these in their entirety for you or you can pick and choose services desired to assist you in keeping your technology environment running optimally.

Our commitment is to provide loyal, top quality, professional service to your organization!!