Careers
Current Openings:
- Systems Engineer
Description
Pay: $52,000.00 – $73,000.00 per year
Job description:
We are seeking a Systems Engineer to lead the charge with us as we pioneer innovative IT Managed Services Solutions, setting new standards and delivering unparalleled value to businesses.
Join us in shaping the future of technology infrastructure, where your expertise transforms challenges into opportunities for our clients’ success!
Position Summary
As a Systems Engineer, you will deliver, support, and maintain IT solutions for new and existing customers.
You will assist team members in making reliable technical decisions, handling ticket escalations, and becoming a subject matter expert in one or more areas of expertise relative to our service stack.
Systems Engineers will aid with the creation of company standards for the solutions we sell.
Responsibilities
Provide support for customers and other engineering staff members in a responsive and service-oriented manner.
Design, build, deploy, and maintain IT solutions, including:
o Security and DR – firewalls, endpoint security, threat detection and response, backup, and replication.
o On-premise, hybrid, and cloud-native Active Directory environments.
o On-premise physical and virtualized Windows servers; Windows desktops and laptops.
o Network switches, wireless, network-attached storage, and other misc. devices
o Execution and conclusion of projects on time and budget.
o Ownership and management of customer projects and issues.
Maintain clear and concise time entry details of work performed based on our service standards.
Maintain the necessary project plans and documentation of all system builds and modifications.
Assist with the development of internal standards for deploying IT solutions.
Network assessments and solution gathering for potential new customers.
Job Requirements
Possess a valid driver’s license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI
Possess reliable and adequate home internet as well as a mobile phone.
Ability to work within a team, with limited supervision, and multitask.
Minimum 2-year technical program – equivalent work experience will be considered.
One or more certifications applicable to the qualifications below – preference given to those who possess certifications in the MSCA or MCSE tracks.
Pluses:
Candidates with more than a passing knowledge in the following areas will receive preference.
o Microsoft 365 service design, deployment, and administration
o SonicWALL firewalls and security services
o Veeam Backup & Replication
o Unifi wireless equipment and network switches
o PowerShell scripting
o ConnectWise Automate, Control, and Manage
Compensation Package: Bonus Opportunities
Schedule: 8 hour shift Mon – Fri plus scheduled/rotating On-Call
Work Location: In Person, must have ability to commute
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Ability to Commute:
- Red Wing, MN 55066 (Required)
Work Location: In person
- Service Coordinator
Description
Pay: $35,000.00 – $42,000.00 per year
Job description:
StarTech Computing, Inc. is seeking an experienced Service Coordinator to join our team!
POSITION SUMMARY:
The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests, in addition to, superior customer service to our clients. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or on-site service according to urgency, contractual service level agreements (SLA). This position will make priority determinations of the customer issue in relation to availability of the engineers.
POSITION RESPONSIBILITIES:
Act as the single point of contact to the client for all types of service requests
Process service requests as they arrive through our portal, phone, email, manual entry or direct client input.
Schedule and assign internal and field technical resources on our dispatch portal and provide follow-up on activities.
Monitor resource schedules to ensure prompt time entry on service requests.
Escalate service requests that cannot be scheduled within agreed upon service levels to management.
Communication with clients: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Provide superior client service, perception, and satisfaction in how clients experience expedient turnaround.
Enter all work as service tickets into ticketing platform.
Ability to work in a team and communicate effectively.
Understand processes by completing assigned training materials.
Monthly Time Approval Process:
Approving and reconciling time entries
Review and correct time entries specifically related to work role and billable indicator.
QUALIFICATIONS:
Understanding of support tools, techniques and how technology is used to support and coordinate business processes.
Interpersonal skills such as strong communication skills, active listening, written and oral communication skills and customer-care.
At least 2 years of Dispatch/Customer Service/Vendor Management or Administrative positions.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Ability to self-motivate and multi-task.
Ability to work in a dynamic and fast-paced environment.
Driver’s license, must have ability to commute to Red Wing.
WORK ENVIRONMENT:
Work is in person at our Red Wing office location.
Work in this environment is considered medium physical work.
Must be able to:
Speak to individuals with poise, voice control, confidence and professional integrity.
Respond adequately to inquiries, requests or complaints.
Communicate effectively and efficiently.
Manage multiple high priority initiatives in a fast paced, highly technical environment.
Successfully perform the planning, prioritization, assessment, assignment and administrative responsibilities of this position.
Perform under stress, deal with people acting under stress and adapt when confronted with emergency technical situations.
Be sensitive to cultural differences among individuals and groups of people.
Operate/use a variety of job specific office machines and other office equipment.
Sit, walk, stand for extended periods of time.
This Job Is Ideal for Someone Who Is:
People and team- oriented
Adaptable/flexible
Detail-oriented
Ability to multi-task
Great communicator
Job Type: Full-time
Benefits:
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
Red Wing, MN 55066
Work Location: In person
