Careers
Current Openings:
- Entry Level IT Systems Support Specialist
Pay: $38,000.00 – $45,000.00 per year
Job description:
StarTech Computing, Inc. delivers high-quality and cost-effective Information Technology solutions to our valued business partners. We achieve this by establishing strong business partnerships, ensuring our customer’s success is synonymous with our own. Our commitment extends to maintaining the highest standards in products and services for all partners, at all times.
We are currently seeking a Systems Specialist to join our team today!
Position Summary
This entry-level position provides IT technical support and guidance to our customers and their end-users. Systems specialists also perform routine maintenance of our customers’ IT-related services and infrastructure.
Responsibilities
– Provide IT technical support in a responsive and service-oriented manner
– Assist with the support and maintenance of IT solutions, including:
– Security and DR – firewalls, endpoint security, threat detection and response, backup and replication
– On-premise, hybrid, and cloud-native Active Directory environments
– On-premise physical and virtualized Windows servers
– Windows desktops and laptops
– Microsoft 365
– Network switches, wireless, network-attached storage, and other misc. devices
– Assist with the execution of IT projects
– Maintain clear and concise time entry details of work performed based on our service standards.
– Write and maintain customer documentation
– Rotating On Call Schedule
Job Requirements
– Possess a valid driver’s license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI.
– Possess reliable and adequate home internet as well as a mobile phone.
– Ability to work within a team, with limited supervision, and multitask.
– Ability to multitask and deal with frequent interruptions
Qualifications
– Exceptional oral, written, listening, and customer service skills
– Minimum 2-year technical program – equivalent work experience will be considered
– Flexible and robust troubleshooting skills
– The ability to troubleshoot complex issues in a systematic approach
– The ability to quickly adapt existing knowledge to solutions/services you may not be entirely familiar with
– Ability to follow set standards of configuration
– Understanding of the following key fundamentals of networks:
– Wired networking – physical connections, cable terminations, network switches
– Wireless networking
– TCP/IP, DNS, DHCP, VLANs
– Access rules and NAT
Experience with the following solutions/services:
– Microsoft Windows (Server and Desktop) operating systems
– Active Directory (on-premise)
– Microsoft 365 – Basic management of users, multi-factor authentication, Exchange Online
– VMware vSphere / ESXi / vCenter
Pluses
Candidates with knowledge in the following areas will receive preference.
– ConnectWise Automate, Control, and Manage
– SonicWALL firewalls and security services
– Veeam Backup & Replication
– Unifi wireless equipment and network switches
– PowerShell scripting
– Microsoft 365 administration
Physical Demands and Work Environment
The physical demands and work environment characteristics described here represent those that an employee must meet to perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
Physical demands:
– While performing the duties of this job, the employee is required to lift and carry equipment weighing up to 75 lbs, climb stairs, reach with hands and arms, kneel, bend, and crawl underneath or behind objects.
– Constant use of a computer (keyboard, mouse, monitors)
– Able to work sitting or standing for extended periods
Work Environment:
– While performing the duties of this job, the employee needs to be able to adjust to various work environments at the client’s site.
Compensation Package:
- Bonus opportunities
Schedule:
- 8 hour shift
- Scheduled/Rotating On Call after hours
Ability to Relocate:
- Red Wing, MN 55066: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Ability to Commute:
Red Wing, MN 55066 (Required)
- Systems Engineer
Pay: $52,000.00 – $73,000.00 per year
Job description:
We are seeking a Systems Engineer to lead the charge with us as we pioneer innovative IT Managed Services Solutions, setting new standards and delivering unparalleled value to businesses.
Join us in shaping the future of technology infrastructure, where your expertise transforms challenges into opportunities for our clients’ success!
Position Summary
As a Systems Engineer, you will deliver, support, and maintain IT solutions for new and existing customers.
You will assist team members in making reliable technical decisions, handling ticket escalations, and becoming a subject matter expert in one or more areas of expertise relative to our service stack.
Systems Engineers will aid with the creation of company standards for the solutions we sell.
Responsibilities
Provide support for customers and other engineering staff members in a responsive and service-oriented manner.
Design, build, deploy, and maintain IT solutions, including:
o Security and DR – firewalls, endpoint security, threat detection and response, backup, and replication.
o On-premise, hybrid, and cloud-native Active Directory environments.
o On-premise physical and virtualized Windows servers; Windows desktops and laptops.
o Network switches, wireless, network-attached storage, and other misc. devices
o Execution and conclusion of projects on time and budget.
o Ownership and management of customer projects and issues.
Maintain clear and concise time entry details of work performed based on our service standards.
Maintain the necessary project plans and documentation of all system builds and modifications.
Assist with the development of internal standards for deploying IT solutions.
Network assessments and solution gathering for potential new customers.
Job Requirements
Possess a valid driver’s license and provide their own, reliable means of transportation to customer sites within a roughly 60-mile radius of Red Wing, MN, and Hudson, WI
Possess reliable and adequate home internet as well as a mobile phone.
Ability to work within a team, with limited supervision, and multitask.
Minimum 2-year technical program – equivalent work experience will be considered.
One or more certifications applicable to the qualifications below – preference given to those who possess certifications in the MSCA or MCSE tracks.
Pluses:
Candidates with more than a passing knowledge in the following areas will receive preference.
o Microsoft 365 service design, deployment, and administration
o SonicWALL firewalls and security services
o Veeam Backup & Replication
o Unifi wireless equipment and network switches
o PowerShell scripting
o ConnectWise Automate, Control, and Manage
Compensation Package: Bonus Opportunities
Schedule: 8 hour shift Mon – Fri plus scheduled/rotating On-Call
Work Location: In Person, must have ability to commute
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Compensation Package:
- Bonus opportunities
Ability to Commute:
- Red Wing, MN 55066 (Required)
Work Location: In person
- Service Coordinator
Pay: $35,000.00 – $42,000.00 per year
Job description:
StarTech Computing, Inc. is seeking an experienced Service Coordinator to join our team!
POSITION SUMMARY:
The Service Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests, in addition to, superior customer service to our clients. Perform service request intake from clients; assign, schedule and dispatch service engineers for remote or on-site service according to urgency, contractual service level agreements (SLA). This position will make priority determinations of the customer issue in relation to availability of the engineers.
POSITION RESPONSIBILITIES:
Act as the single point of contact to the client for all types of service requests
Process service requests as they arrive through our portal, phone, email, manual entry or direct client input.
Schedule and assign internal and field technical resources on our dispatch portal and provide follow-up on activities.
Monitor resource schedules to ensure prompt time entry on service requests.
Escalate service requests that cannot be scheduled within agreed upon service levels to management.
Communication with clients: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
Provide superior client service, perception, and satisfaction in how clients experience expedient turnaround.
Enter all work as service tickets into ticketing platform.
Ability to work in a team and communicate effectively.
Understand processes by completing assigned training materials.
Monthly Time Approval Process:
Approving and reconciling time entries
Review and correct time entries specifically related to work role and billable indicator.
QUALIFICATIONS:
Understanding of support tools, techniques and how technology is used to support and coordinate business processes.
Interpersonal skills such as strong communication skills, active listening, written and oral communication skills and customer-care.
At least 2 years of Dispatch/Customer Service/Vendor Management or Administrative positions.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.)
Ability to self-motivate and multi-task.
Ability to work in a dynamic and fast-paced environment.
Driver’s license, must have ability to commute to Red Wing.
WORK ENVIRONMENT:
Work is in person at our Red Wing office location.
Work in this environment is considered medium physical work.
Must be able to:
Speak to individuals with poise, voice control, confidence and professional integrity.
Respond adequately to inquiries, requests or complaints.
Communicate effectively and efficiently.
Manage multiple high priority initiatives in a fast paced, highly technical environment.
Successfully perform the planning, prioritization, assessment, assignment and administrative responsibilities of this position.
Perform under stress, deal with people acting under stress and adapt when confronted with emergency technical situations.
Be sensitive to cultural differences among individuals and groups of people.
Operate/use a variety of job specific office machines and other office equipment.
Sit, walk, stand for extended periods of time.
This Job Is Ideal for Someone Who Is:
People and team- oriented
Adaptable/flexible
Detail-oriented
Ability to multi-task
Great communicator
Job Type: Full-time
Benefits:
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Vision insurance
Ability to Commute:
Red Wing, MN 55066
Work Location: In person
